Privacy Policy

1. Information We Collect

• Customer Contact Details: Name, phone number (mobile/WhatsApp), email address, and physical residential or workshop delivery address.
• Vehicle Data: Make, model, year, variant, engine number, or chassis (VIN) code provided to verify part fitment.
• Transactional Details: Order contents, purchase amounts, delivery preferences, and payment method selected (e.g., COD, Bank Transfer, Card).
• Technical and Browsing Data: IP address, device type, operating system, browser specifications, and browsing interaction metrics captured via cookies to optimize website speed and search experience.

2. How We Use Your Data

• To verify vehicle compatibility and process, fulfill, and ship your orders.
• To provide live courier dispatch and tracking updates via SMS, WhatsApp, and email.
• To handle customer inquiries, warranty verifications, and return or replacement requests.
• To combat payment fraud and unauthorized access.
• To send personalized maintenance reminders or exclusive seasonal deals (from which you can unsubscribe anytime).

3. Payment Information Security

We do not store your credit card, debit card, or CVV security numbers on our servers. All digital payments are routed directly through SBP-regulated, PCI-DSS compliant payment gateways and banking partners using state-of-the-art encryption protocols.

4. Sharing with Third Parties

AutoFit Pakistan will never sell, rent, or lease your personal information. Data is shared strictly on a need-to-know basis with trusted operational partners:

• Courier Logistics Providers: Trusted couriers (e.g., TCS, Leopards Courier, Trax, Call Courier) receive your name, address, and mobile number solely for package delivery.
• Communications Channels: SMS gateways and WhatsApp notification services for transactional alerts.
• Legal Compliance: When strictly required by Pakistani regulatory authorities or lawful judicial orders.

5. Cookies and Web Analytics

Our store uses necessary session cookies to maintain your shopping cart, preserve your vehicle filter selection, and enhance user experience. You can modify your browser settings to decline cookies, although doing so may impair full shopping functionality.

6. Your Rights and Contact

You may request access to, correction of, or deletion of your personal account data at any time by contacting our Privacy and Data team at support@autofit.pk.