Financial Terms
Refund Policy
Clear, Prompt, and Secure Refund Channels
At AutoFit Pakistan, we ensure that every customer receives prompt, honest financial resolutions whenever an order is eligible for a refund.
1. Refund Eligibility
Refunds are initiated under the following circumstances:
- An order was canceled prior to dispatch or could not be fulfilled due to unforeseen stock depletion.
- A returned item has passed our technical inspection and the customer prefers a monetary refund rather than an exchange.
- A defective or incorrect part was received and an exact replacement is currently out of stock.
2. Refund Methods and Processing Times
| Original Payment Method | Refund Channel | Processing Timeline |
|---|---|---|
| Cash on Delivery (COD) | Direct Bank Account Transfer / JazzCash / EasyPaisa | 3 – 5 Business Days |
| Online Credit / Debit Card | Reversal to Original Payment Card | 7 – 10 Banking Days (subject to issuing bank) |
| Direct Bank Transfer | Inter-Bank Fund Transfer (IBFT) | 2 – 3 Business Days |
3. Shipping Fee Allocation
- AutoFit Error / Faulty Item: If a return is triggered by an incorrect shipment, verified compatibility error on our end, or defective piece, AutoFit bears all return courier charges and issues a 100% full refund including initial shipping charges.
- Customer Preference / Change of Mind: If an item is returned for reasons unrelated to product defect or catalog error, initial delivery charges are non-refundable and return shipping is the buyer’s responsibility.